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Política de reembolso

Return and Refund

We have a 30-day risk free return and full refund policy, which means you have 30 days after receiving your item to request a return and full refund.

To be eligible for a return and full refund, your item must be in good condition, with all accessories and manuals, and with its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@waieawater.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@waieawater.com.


Damages and Issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards. 


Exchanges

Please contact us at info@waieawater.com to schedule an exchange. 


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.